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STANDARD TERMS AND CONDITIONS OF SALE


1. Introduction

These Terms and Conditions govern the sale of products on https://aethera.odoo.com ("Site"). By placing an order, you agree to these terms. The client explicitly waives any of their own standard terms and conditions, even if submitted after the present ones. Any derogation must be agreed in advance in writing.

2. Eligibility

Buyers must be at least 18 years old and legally authorized to enter into contracts.

3. Product Information

We make every effort to ensure product accuracy, but Aethera does not guarantee all descriptions are free of errors and reserves the right to correct them.

4. Ordering Process

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason.

5. Prices and Payment Terms

    1. All prices include VAT unless otherwise stated. Shipping is charged separately.
    2. Our invoices are payable within 21 working days, unless otherwise specified on the invoice or order.
    3. In case of late payment, Aethera reserves the right to charge a fixed interest of 10% of the remaining balance.
    4. Services and deliveries may be suspended without prior notice for overdue accounts.
    5. If payment is overdue by more than 60 days, Aethera may engage a debt recovery agency, and all legal costs will be the client's responsibility.

6. International Tax Withholding

Some countries apply withholding taxes on invoice payments. In such cases, the client is solely responsible for compliance and must remit full invoice amounts to Aethera. Under no circumstances will Aethera be liable for local tax deductions or fees.

7. Shipping and Delivery

Delivery timelines are indicative, not guaranteed. Delays caused by customs, carriers, or other force majeure events are not the responsibility of Aethera.

8. Returns and Refunds

    1. Unused and unopened products may be returned within 30 days for a refund (excluding shipping).
    2. Opened supplement products cannot be returned due to health regulations.
    3. Returns must be pre-approved by contacting us directly.

9. Claims & Complaints

    1. Any complaint must be submitted in writing via registered mail to our business address within 8 days of delivery to be considered valid.
    2. Aethera will make every effort to deliver services/products on time, but obligations are considered best-effort, not guaranteed outcomes.
    3. Aethera cannot be held liable for claims from third-party consumers or required to appear in related legal disputes.


Part 2: Customer Rights & Legal Protections


10. Warranty and Liability

    1. Products are intended for personal wellness and are not intended to diagnose, treat, or cure medical conditions.
    2. Always consult with a healthcare provider before use.
    3. Aethera is not liable for misuse or personal adverse effects.

11. Limitation of Liability

Aethera shall not be liable for indirect or consequential damages. Our liability is limited to the purchase price of the product.

12. Privacy and GDPR Compliance

Your personal data is processed under the [Privacy Policy]. You must consent to data use in accordance with GDPR regulations before completing a purchase.

13. Governing Law

All contractual relations are governed exclusively by the laws of the United States (or update to Slovenia/EU, if that's more applicable to your operations). Any dispute will be subject to the jurisdiction of the appropriate courts.

14. Modifications

These terms may be updated at any time. The updated version will be published on our website with the revised effective date.